Timothy C. Hain, MD

This is an old picture of Dr. Hain when he had brown hair. Professor of Neurology, Otolaryngology, and Physical Therapy/Human Movement Science, Northwestern University Medical School, Chicago IL, USA.

EMAIL ADDRESS: t-hain@northwestern.edu

This space holds helpful information about software and hardware and vendors that Dr. Hain has discovered by trial and error. There are also a number of rants about various things that Dr. Hain has found upsetting. Perhaps if enough of us do this, searches on these devices or companies will bring up more relevant information.

 

 

Bank of America -- has clueless and incompetent credit card support

4/29/07

The Bank of America recently took over several other credit card owners, including MBNA, and during the process, broke their customer service and web site. As of this date, the BOA site doesn't download into Microsoft Money. I cancelled my card because of this. Then, for 3 months I kept getting automatic debits of $100/month. I wrote to stop it -- and it didn't stop. I emailed to stop it, and got a message that they don't respond to email. I called to stop it, and after about 15 minutes on the telephone, managed to close the card and get a refund.

I got a letter from BOA about this -- the letter had no return address -- it was basically a "don't write us" letter -- someone wanted to count the response as "customer service", but make sure that they didn't have to do any more work. I sent them back a letter addressed to their supervisor suggesting that they train their personnel.

Just in case anyone gets a letter like this, my suggestion is that you write to: